Makoon
العربية

Confidence

Know what happened. Know what can happen next.

Most work is ordinary. These three illustrations show the moments that are not, and what a system should be able to tell you about them.

Concept illustrations using fictional data. These describe intended behaviour; they are not a recording of a working system, and they do not prove a recovery path is implemented.

Every situation answers the same five questions

  1. What is known
  2. Why it is in this state
  3. Who or what resolves it
  4. The safe next action
  5. History and details
Order 10428 · Northgate Supply On hold since Tuesday 10:22

A decision is still pending

What is known
A 12% discount was requested on a confirmed order. Dana may approve up to 10%.
Why it is in this state
The request exceeds the requester's own authority, so it waits for someone who holds it.
Who or what resolves it
Maya, sales manager. Her illustrated limit is 20%.
The safe next action
Wait for the decision. Nothing has been applied to the order, and the warehouse can see why its task is on hold.

A notification that a decision is needed is not the decision record itself.

Interactive product concept · illustrative data

Order 10428 · confirmation attempt Checking the original result

The response was lost

What is known
The connection dropped while the confirmation was being sent. The browser never received an answer.
Why it is in this state
A lost answer is not a failed action. The work may have completed, and asking again blindly risks doing it twice.
Who or what resolves it
The system checks for the original result under the same request identity before anything else is offered.
The safe next action
Either the recorded result appears, or the state is reported honestly as unresolved with a named way to continue.

This illustrates the recovery principle the product is designed around. It is hypothetical: no real request is made here, and no system can promise that every external effect happens exactly once.

Interactive product concept · illustrative data

Return 771 · against invoice 5581 10 accepted · 1 refused

Only part of the return is accepted

What is known
Eleven shelving units came back. Ten were accepted into stock; one was refused as damaged, with a photo and its dock location recorded.
Why it is in this state
Receiving may refuse damaged goods with evidence. The refused unit stays the customer's property and waits for their driver.
Who or what resolves it
The warehouse records the disposition; a second person checks the credit note before it is issued.
The safe next action
A credit note for the ten accepted units follows the original invoice. Nothing is refunded in cash.

Physical and financial outcomes can differ, and both stay explainable.

Interactive product concept · illustrative data

Read the full return in the order story